Operating Forces C4I Support

1. PURPOSE: THIS MESSAGE FORMALLY ANNOUNCES THE
NAME CHANGE OF MARCORSYSCOM C4I HELP DESK TO OPERATING FORCES
TACTICAL SYSTEMS SUPPORT CENTER (SHORT NAME: SUPPORT CENTER), EFF
EMMEDIATELY. THIS MESSAGE FURTHER DESCRIBES SUPPORT CENTER SERVICES
AND HOW TO GET SUPPORT. THE INCREASED SCOPE AND LEVEL OF SUPPORT
PROVIDED TO THE OPERATING FORCES NECESSITATES THE NAME CHANGE AND
THIS MESSAGE.
2. BACKGROUND: THE OPERATING FORCES TACTICAL SYSTEMS SUPPORT
CENTER (SUPPORT CENTER) SERVES AS THE SINGLE POINT OF ENTRY FOR
RESOLVING ALL TACTICAL C4I SYSTEM PROBLEMS FOR THE OPERATING FORCES.
 THE SUPPORT CENTER PROVIDES REMOTE C4I ASSISTANCE ON A CONTINUOUS
BASIS. ADDITIONALLY, REMOTE AND ON-SITE SUPPORT IS AVAILABLE AT ANY
TIME FOR ALL PHASES OF EXERCISES, DEPLOYED OPERATIONS, AND
CONTIGENCY PREPARATION. THE SUPPORT CENTER HAS PROVIDED, AND
CONTINUES TO PROVIDE, TECHNICAL SUPPORT FOR MEU WORKUPS, ALL
COMBINED ARMS EXERCISES (CAX), MORE THAN FIFTY (50) TACTICAL
EXERCISES PER YEAR, AND OPERATIONS SUCH AS OEF AND OIF I/II. C4I
SYSTEMS SUPPORTED INCLUDE, BUT ARE NOT LIMITED TO: GCCS, IOS, C2PC,
IOW, TBMCS, AFATDS, MDACT, AND CTT. THE SPPORT CENTER ASSISTS IN
RESOLVING INTEROPERABILITY AND INTERGATION PROBLEMS FACED BY THE
MAGTF AND ALSO PROVIDES THIS INFORMATION TO MARCORSYSCOM PROGRAM
DIRECTORS/PROGRAM MANAGERS FOR FUTURE SYSTEM IMPROVEMENTS.
3. SERVICES PROVIDED: 
A. 24X7 TROUBLE CALL RESOLUTION/SUPPORT CENTER
B. REAL TIME HELP VIA PHONE/INTERNET RELAY CHAT (IRC)/TELNET/EMAIL
C. WEB SERVICES (SIPR) - INCLUDING:
(1) SEARCHABLE SOLUTIONS DATABASE (REMEDY)
(2) DOWNLOADABLE SYSTEM PATCHES/FIXES
(3) ONLINE SYSTEM DOCUMENTATION / SECURITY INFO
(4) ONLINE SYSTEM TRAINING / SHADOWING
(5) REMOTE APPLICATION ACCESS (CITRIX/VMWARE)
D. DISTRIBUTED KNOWLEDGE MANAGEMENT SYSTEM (REMEDY SOLUTIONS
DATABASE) WITH SERVERS LOCATED AT EACH MEF
E. IN-HOUSE LAB, EQUIPPED WITH TACTICAL SYSTEMS, TO
TROUBLESHOOT/RE-CREATE SYSTEM AND INTEROPERABILITY PROBLEMS
F. DEPLOYABLE TASK ORGANIZED SUPPORT TEAMS FOR EXERCISES AND
CONTENGENCIES
G. WEB BASED (SIPR) FRP/D-30 CHECKLISTS AND SUPPORT
H. SECURE VTC
I. REPORTS/METRICS/TREND ANALYSIS
J. LESSONS LEARNED DOCUMENTATION
K. ENGINEERING CHANGE IMPLEMENTATION TO PROGRAM MANAGERS
L. SERVICE LEVEL AGREEMENTS WITH TECHNICAL SUPPORT OFFICER/PROGRAM
MANAGERS
M. ON-SITE CONTRACTOR SUPPORT: FIFTY-SIX (56) (TECHNICAL SUPPORT TO
OPERATING FORCES (TSOF)) CONTRACTORS LOCATED AT HQMC, MARFOREUR,
MARFORPAC, MARFORLANT, I MEF, II MEF, III MEF, MARFORRES, CJTF HOA,
1ST MAW, PROVIDE:
(1) TROUBLE CALL SOLUTION/ARCHIVING INTO WORLDWIDE REMEDY DATABASE
(2) OVER-THE-SHOULDER TRAINING ON C4I SYSTEMS
(3) SYSTEMS LOGISTICS SUPPORT (I.E. DELIVERY, INSTALLATION,
CONFIGURATION FOR C4I APPLICATIONS AND EQUIPMENT)
(4) C4I SYSTEM ADMINISTRATION/AVAILABILITY/RELIABILITY MANAGEMENT
4. REQUEST SUPPORT:
A. TOLL FREE: (800)808-7634
B. COMM: (706)725-0533
C. DSN: (312)365-0533
D. NIPRNET EMAIL: C4ISUPPORTCENTER@MCTSSA.USMC.MIL
E. SIPRNET EMAIL: C4ISUPPORTCENTER@MCTSSA.USMC.SMIL.MIL
F. WEB (SIPR): WWW.MCTSSA.USMC.SMIL.MIL
G. IRC SERVER (SIPR): IRC.MCTSSA.USMC.SMIL.MIL
H. IRC CHANNEL (SIPR): #MCTSSA
I. WEB (NIPR): WWW.MCTSSA.USMC.MIL
5. REQUESTS FOR TASK ORGANIZED ON-SITE SUPPORT TEAMS SHOULD BE
VALIDATED BY MARFOR/MEF AND FORWAREDE TO MCTSSA/OPS FOR APPROVAL. 
REQ SHOULD INCLUDE:
A. OPERATION/EXERCISE NAME
B. SKILL SETS REQ
C. NUMBER OF PERSONNEL REQUESTED
D. LOCATION OF DEPLOYMENT
E. UNIT SUPPORTED
F. DATES/DURATION
G. GOVT POCS WITH PHONE NUMBER
H. ANY AMPLIFYING INSTRUCTIONS
6. REQ FOR OTHER SERVICES SHOULD BE DIRECTED TO MCTSSA OPERATIONS
DSN: (312)365-6768/COMM: (760)725-6768 NIPRNET:
OPERATIONS@MCTSSA.USMC.MIL